I am experiencing pathetic service from Niyo, can’t reach a support representative, tickets are not resolved, card and UPI unable to activate. I have briefly described my problem below. Please ask someone from your team to reach out to me directly over the call and resolve these issues below.
Yesterday, I created a Niyo IDFC account. I logged in with mobile number and email id - email@example.com. I even deposited 10,000/-. But now I am facing these issues.
I activated my Debit card, still, the Activate card button shows up and when I click on it, it says, “Still working on your Debit Card, We’ve encountered an error while getting your card ready fro activation”. (Screenshot attached).
I am unable to connect to a Niyo Representative on 1860 258 6496 as it says, that your mobile number is not registered with Niyo. Though, I created my account using this only.
I am unable to create a UPI from any apps, be it Google Pay/Paytm/Bhim IDFC, as all of them say that “There is no account linked with the mobile number 9999257577.” (Screenshot attached)
Please get it resolved as soon as possible. I didn’t expect that there will be so many technical difficulties while opening this account, otherwise, I wouldn’t.
I raised multiple support request. But all just post generic messages and the email support is pathetic on support tickets. I really want to bring it to your attention that if these problems are not resolved, please close the account and refund my money back.