Unable complete onboarding with NiyoX App (OTP not received)

I’ve completed process of registering my 2 in 1 account with niyo x. Even I’ve set my passcode. But when i try to complete the banking consent form then otp doesn’t come through. For all rest of the things like registration otp works. I trying logging out of app, unistalling and reinstalling app and even restarting my phone, even i tried to use my sim on other phone to check if i recieve otp but no. Otp never came for banking consent but for logging in the app otp comes and works. I’ve been trying this from 2 days. My account number is 100011611872 and phone number is 8376045161.
Please niyox team help me to get out of this situation. Name : Gokul Krishna Nagarajan

Hey Gokul! Welcome to the Niyo Community! We are very sorry to know that you had to go through so much inconvenience at this stage of onboarding. Please rest assured, we are looking into this matter for you and we will connect back to you shortly.

1 Like

@Lucky Thank you I’m looking forward to the resolution. My registered email id with niyox is gokul_09krishna@yahoo.co.in and I’ve even received bank balance alerts from esfb-alerts@equitasbank.com on my email id.

Hey thanks. My problem got resolved today. @Lucky

Thank you for confirming Gokul! Have a great one. LK

Same problem for me too. What should I do?

I am also facing the same problem, I cannot receive OTP. I hope you can solve my problem too.
Here’s my details
Name - MD SAMIR ANSARI
Gmail - mdsamiransari614@gmail.com
Mobile number - 8540986840
Account Number: 100017874878
Branch Name: T Nagar
IFSC: ESFB0001001

I’m having same problem

Name: Sabiya Mohammad Shaikh
Account number: 100017868120
Ifsc: ESFB0009037
Mobile number: 9765003031
Email: shaikhmohammad1786@gmail.com

@Shaikh_Mohammad @MD_Samir_Ansari @Riser How I got solution was simply by visiting my telecom operator BSNL in my case, my otp for new account opening product was not coming through. It got blocked by dnd as niyox sms came under some other category than banking. Then my telecom operator switched off all dnd and the sms came through. Try this, it may help.

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I am also facing the same problem.Stuck in the bank consent registration process,it says INVALID REQUEST when i request otp for bank Consent.What should i do?
A/c no:100017990231
ifsc: ESFB0001001
EMAIL: lilysingh2451@gmail.com

Hi All,

The issue has been resolved. Could you please retry? We promise it shall work fine :slight_smile: Regret the hassle experience. You experience matters to us.

Cheers!
Bansari

Facing same problem…
Registered email address sreegpay@gmail.com
And customer id : 9474861
Consebt otp not receiving

Hey Sreenath! We are delighted to inform you that the issue has now been resolved. Please retry, you should be able to proceed without any concern. LK