Transaction Failed But Money Deducted From My Account

Today I was doing a International transaction which is failed but money has been deducted from my account . When I contacted Customer Care, they say that International Transaction Refund takes upto 15 days.
I really need money right now but I have to wait 15 to 20 days.
My ticket I’d is 1084821
Please Help me regarding this issue.

Hey @Shyamal ! Request you to wait until the refund process period, i.e 15-20 days. If you still don’t get any refund by then, please do reach out to us via our in-app chat support and we’ll pick it up from there.

Regards,

@ashrithjain
finally I got my refund .
Honestly, I was really scared when my money was debited and Then when the support team says it will take upto 15 to 20 days.
Feeling relieved now . Thanks for the refund .

P.S-
Although some times the transaction failing but money is being deducted, this glitch needs to be fixed.
Once this problem is fixed, I will use this platform again.

1 Like

Hey @Shyamal ! Glad to hear that you’ve received refund in just 4 days. Yes, we’re working with partner bank to investigate the issue and fix it A.S.A.P.

If you have any other concern, feel free to reach out to our In-App support team.

Regards,