Transaction failed but account still debited,

@Deepak , hi I tried using my niyo sbm card online the transaction was declined but my account still got debited, pls find the details as under

Your account XX2107 is debited with INR 9627.84 on 10-01-2022. Info:171020/201029026231/00000000/E.

, pls reverse the same thanks

Niyo is an amazing platform but these glitches and that too which occur repeatedly should be ironed out…

warm regards
Maanav jain

Hey @Maan! We’d like to have this investigated with the bank. We kindly request you to reach out to our in-app Live Chat support going to Menu > Support and share the relevant transaction details. Rest assured, we’ll get this picked at the earliest.

Regards,

Thanks received the refund just now but I would still suggest the tech team at niyo and sbm to iron out these issues as they keep on happening and it’s a hassle for students like me.

1 Like

Hey @Maan! Thanks for confirming. :slightly_smiling_face:
We understand your concern and we’ll definitely work on this and try to deliver a hassle-free experience in the future.

Stay safe! :mask:

Regards,