Transaction Declined, Money Got Deducted Twice and Refund Not Received Yet

We have not received Refund for our Declined Transaction. Please refund the money urgently.

Please find below details of Declined Transaction;

Text Message Received:
Your txn of SGD90.0 was declined at MOHD MUSTAFA SAMSUDD on 4645XXXXXXXX8638, as transaction amount exceeded the permissible contactless transaction limit. If you feel this information is incorrect, please reach out to us via the in-app support on your Niyo Global App. SBM BANK INDIA

Account Number: 20012204465981

Registered Mobile Number: 9920524083
Transaction type: POS
Transaction Date&time: 1:36pm 17th July 2022 ( Singapore Time)
Amount: 180 SGD
REMARK :
Card declined twice and money deducted but merchant didn’t receive money.


Hello @Meet_Gada ! This is not the experience we want you to have with us. We have raised your concern to our team. Request you to please provide us some time to check with them and get back to you with an update as soon as possible. -WB

Hi @Meet_Gada, thank you for the time over the call. As discussed your funds are credited to your account. Feel free to reach out to us via Live chat support or write to us at global@goniyo.com our team will be happy to assist you better. :blush:

Thanks Manisha, I got the Refund Yesterday
Also thanks for Prompt Response

Hey @Meet_Gada, thank you for confirming. For any further assistance reach out to us via Live chat support or write to us at global@goniyo.com our team will be happy to assist you better. :blush:

@Manisha_Radhakrishna @Wasim_Al_Basha @Ranjith @Deepak @Viren
@Siddharth_Kothari

Hi Manisha, I have received the refund in the account, but its just showing amount credited but unable to use those funds, its on hold as updated by SBM bank. According to SBM bank my balance is only Rs.128.82

May i know why it is so?? Its been almost more than 20 Days now. I am tired to run behind NIYO Team for my problem.

I need to transfer my funds. i am unable to do so.
Please look into it and Resolve at earliest.

Also Find attached Screenshot of Payment Errors.



Hello, I have been trying to transfer funds via NEFT/RTGS, but its getting declined all the time.
Please resolve the issue, i need to Transfer my funds.

PFA Screenshot of Transaction failure.


Hey @Meet_Gada

Worry not, this might be a temporary issue. Kindly try after 24hrs. We recommend you disengage the channels in your card locks and enable them back again before you initiate a transaction. If your issue persists reach out to us. We’ll take this up for you.

Gracias,
Ranjith M

Tried Everything, but still same error persist. I am unable to Transfer Funds.

Please resolve the issue ASAP.

Issue is still not resolved, Kindly Please send Help its urgent, I need to Transfer funds

How to escalate this matter?? This is a serious problem now

Hi can we raise a complaint to RBI against the fraud happening with Niyo SBM bank ?
There is something wrong now…no response yet means its highly suspicious !!

Hello @Meet_Gada ! We sincerely regret the inconvenience. Please be absolutely assured that your funds are absolutely safe. We’d also like to keep you informed that this has been escalated to the Bank. Rest assured, we will get back to you with an update ASAP! Please bear with us.

This has been very long now!! I cant wait for so long, please give my funds immediately back

I need my hard earned money back immediately…please do justice to your customer and do not cheat innocent people like us…
So many days it’s been can’t do any transaction at all neither fund transfer works nor niyo global card…
When i check my balance in UPI app it’s lower than my current balance in Niyo SBM bank…can’t believe the fraud happening !!
Please can someone suggest me how to complaint to RBI ??

@Wasim_Al_Basha @Manisha_Radhakrishna @Ranjith @Viren
WHY IS NO ONE REPLYING?? WHAT IS GOING ON , WHY SO MUCH TIME TO REFUND THE MONEY!!

KINDLY REVERT !!!

Hello @Meet_Gada ! We apologize for the lengthy delay. Do not worry! We’re actively following up with the bank for an update. We request you to wait. Meanwhile, we admire your kind consideration and precious time. -WB

Hello @vodpine_N ! We regret the inconvenience. Please be informed that we are unable to trace details with the email address: vodpine@gmail.com. We request you reach out to our live chat support team through the app and share the error message screenshots so that we can check & assist you further. -WB