# Tracking showing debit card delivered but still not received **URL:** \ **Category:** Banks\ **Tags:** niyo-equitas\ **Created:** [April 21, 2021, 1:29pm UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707 "2021-04-21T13:29:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Surajit\_X](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@Surajit\_X](https://community.goniyo.com/u/Surajit_X)\ **Post date:** [April 21, 2021, 1:29pm UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/1 "2021-04-21T13:29:35Z")
tracking showing debit card and welcome kit delivered on 15th April 2021 but till today i have not received my order. You shipped the item with Maruti courier… Totally third class service ---
**Author:** ![Lucky](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/lucky/32/1947_2.png) [@Lucky](https://community.goniyo.com/u/Lucky)\ **Post date:** [April 22, 2021, 5:53am UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/2 "2021-04-22T05:53:44Z")
Hey Surajit! We sincerely regret the inconvenience. Please inbox us your registered number so that we can get this checked right away for you. LK ---
**Author:** ![Surajit\_X](https://avatars.discourse-cdn.com/v4/letter/s/ea666f/32.png) [@Surajit\_X](https://community.goniyo.com/u/Surajit_X)\ **Post date:** [April 22, 2021, 6:15am UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/3 "2021-04-22T06:15:07Z")
Sent… Please check your inbox ---
**Author:** ![Lucky](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/lucky/32/1947_2.png) [@Lucky](https://community.goniyo.com/u/Lucky)\ **Post date:** [April 22, 2021, 6:35am UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/4 "2021-04-22T06:35:18Z")
We are reviewing your case. We will keep you posted Surajit. Thank you for your patience. LK ---
**Author:** ![Lucky](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/lucky/32/1947_2.png) [@Lucky](https://community.goniyo.com/u/Lucky)\ **Post date:** [April 22, 2021, 3:03pm UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/5 "2021-04-22T15:03:47Z")
Hey Surajit! We sincerely regret the hassle. As checked, you will need to get in touch with Equitas bank directly to place another order for the card and raise a complaint against the delivery partner. LK ---
**Author:** ![Sidhant](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sidhant/32/2763_2.png) [@Sidhant](https://community.goniyo.com/u/Sidhant)\ **Post date:** [April 22, 2021, 7:39pm UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/6 "2021-04-22T19:39:37Z")
Why we will contact the Equitas Bank and also why we have to raise the complainant with delivery partner it’s your duty accountability, responsibility. To get this message from niyoX is very bad. ---
**Author:** ![Lucky](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/lucky/32/1947_2.png) [@Lucky](https://community.goniyo.com/u/Lucky)\ **Post date:** [April 23, 2021, 5:29am UTC](https://community.goniyo.com/t/tracking-showing-debit-card-delivered-but-still-not-received/5707/7 "2021-04-23T05:29:44Z")
Sidhant, please note that the card dispatch and delivery are managed at the Bank’s end. So any issue related to the delivery has to be escalated to the Equitas bank directly. Since the card is showing delivered without the actual delivery, the customer can most certainly raise a complaint against the delivery partner along with placing an order for a new card. LK