I’ve had a downright horrible experience with this card, I’m looking for ways to get rid of it.
I opened an account with DCB Bank, and took the Niyo DCB Global Debit card, based on recommendations from some people that I know, who’ve used it abroad. I wanted a reliable forex card, since I was going to UK for a couple of months.
I reached here on Sept 10th 2024, and ever since I set foot in this country, this card has been absolutely useless. I tried using it in many groceries and shops, I tried tap and pay, the card doesn’t get recognized. I tried to insert the card into the card machine, but an “invalid card” message appears every single time. I tried withdrawing money from ATMs using this card, but to no avail.
I’ve checked multiple times and ensured that my international transactions were switched on, I did that before coming to the UK itself.
What’s more, I contacted the Niyo DCB team regarding the same via email, they responded once, but when I replied back to them, they haven’t replied back yet for 3 DAYS (4 days today if they still don’t respond, and counting). Their customer service is as horrible as their cards.
This may be a one-off among all the generally positive reviews, but I’ve had a torrid experience with Niyo and DCB Bank. I’ve had to depend on others for my financial needs because of this stupid card.
I really regret taking this card, and based on my personal experience, I would never recommend Niyo to anyone who’s looking to go abroad. There are far better cards out there on offer.
We’re really sorry to hear about your experience with the Niyo DCB Global Debit Card . We completely understand how frustrating this situation must be, especially when you’re abroad and need a reliable card. Let me assure you, I’m here to help resolve this as quickly as possible.
Regarding the delay in response from our support team, this is not the experience we strive for, and we’ll make sure your concern is escalated to the appropriate team immediately .
Rest assured, we’re going to work on a solution so that you can use your card with ease and confidence . I’ll personally keep you updated on the progress, and we’ll ensure that the issue gets resolved.
For the sake of replying, you guys messaged me on Whatsapp as soon as I put up this post, talked to me for a day, and that was that! No response for the past 2 days now, inspite of me messaging you.
I’m sick and tired of your service and cards. I luckily had a few friends and a backup card to fall back on, otherwise I would’ve really been stranded in a foreign country with literally no money.
I’m not going to continue using your cards now, no matter what solution you offer me.
This is the worst experience, both card-wise and from the customer care, that I have ever received from anyone.
We sincerely apologize for the delay in getting back to you . As promised, we escalated your issue to the bank. However, they couldn’t find any failed transaction in their records.
Could you please share a screenshot of the error you’re seeing? This will help us raise a request to resolve it swiftly!
Thank you for your patience, and we’re here to assist!
I’ve literally sent you 2 videos the day you contacted me on WhatsApp…and you’re acting now like I haven’t sent you anything…
I don’t even know what to tell you guys. It doesn’t matter to me at this point whether you’re gonna help me or not, I’m that disappointed with your service.
Will make sure to throw the card away, and to close my DCB account, once I get back home.
We’re truly sorry for the frustration you’ve experienced, and we completely understand your disappointment. Rest assured, we are having continuous follow-ups with the bank and are working hard to resolve this issue as soon as possible. We are doing everything we can to fix this.
. We completely understand how frustrating this situation must be, especially when you’re abroad and need a reliable card. Let me assure you, I’m here to help resolve this as quickly as possible.
.
. I’ll personally keep you updated on the progress, and we’ll ensure that the issue gets resolved.
. As promised, we escalated your issue to the bank. However, they couldn’t find any failed transaction in their records.
