Stuck on processing it will take upto 15 days to create your SBM account

Stuck on processing it will take upto 15 days to create your SBM account, can you please sort this asap

I’ll also need a physical forex card thats another long waiting for delivery

Can you please accentuate this, cant reach out to your customer care as well

All this delay despite of undergoing video kyc. During account creation doesn’t makes any sense