Stuck in Account Opening - Processing Passport

[Asuwathaman_R_C]

There’s a slight mismatch in the name that’s mentioned on my Aadhar and Passport. During verification, it was mentioned that it is okay and now I am stuck with a screen stating Processing passport. Wait for 5-7 business days.

I have already shared the passport copy in mail to onb-global@goniyo.com and a ticket also have been created.
Ticket no: 1423794

Can someone please assist me in order to open the account successfully.

[Deepak (Deepak A)]

Hey @Asuwathaman_R_C! Welcome to Niyo Community!

The onboarding of Niyo Global by SBM is CKYC based. When our system has fetched your CKYC details, it is found that there is a name mismatch between your documents and CKYC. We kindly request you update the same name in your documents and CKYC records and then try onboarding.

Regards,