# Says pan invalid **URL:** \ **Category:** Help\ **Created:** [December 22, 2023, 10:14am UTC](https://community.goniyo.com/t/says-pan-invalid/17352 "2023-12-22T10:14:21Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![xen999](https://avatars.discourse-cdn.com/v4/letter/x/4491bb/32.png) [@xen999](https://community.goniyo.com/u/xen999)\ **Post date:** [December 22, 2023, 10:14am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/1 "2023-12-22T10:14:21Z")
Hello i tried to create a niyox account but when i try to submit my pan it says invalid i checked in other banking service my pan was working after trying again again now my account got deactivate please help ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [December 22, 2023, 10:17am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/2 "2023-12-22T10:17:25Z")
Hi Dibya, I sincerely apologize for any inconvenience you’ve experienced. To ensure a swift resolution, could you please take a moment to write an email to [global@goniyo.com](mailto:global@goniyo.com)? Our dedicated team is here to provide active support and address your concerns effectively. Thank you for your understanding, and we appreciate your patience as we work to resolve the issue. ---
**Author:** ![xen999](https://avatars.discourse-cdn.com/v4/letter/x/4491bb/32.png) [@xen999](https://community.goniyo.com/u/xen999)\ **Post date:** [December 24, 2023, 5:52am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/3 "2023-12-24T05:52:26Z")
No response from the team please help ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [December 26, 2023, 6:02am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/4 "2023-12-26T06:02:27Z")
Hi Dibya, Could you share with me the reference ticket number. So that I can check and revert on the case accordingly. Thanks ---
**Author:** ![xen999](https://avatars.discourse-cdn.com/v4/letter/x/4491bb/32.png) [@xen999](https://community.goniyo.com/u/xen999)\ **Post date:** [January 2, 2024, 1:12pm UTC](https://community.goniyo.com/t/says-pan-invalid/17352/5 "2024-01-02T13:12:57Z")
No proper response from team they didn’t even check my mail and closed the ticket saying try again later ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [January 2, 2024, 1:16pm UTC](https://community.goniyo.com/t/says-pan-invalid/17352/6 "2024-01-02T13:16:16Z")
Hi Dibya, Apologies for the inconvenienced! Please share with me the closed ticket reference number. I will have this check and revert you accordingly. Thanks ---
**Author:** ![xen999](https://avatars.discourse-cdn.com/v4/letter/x/4491bb/32.png) [@xen999](https://community.goniyo.com/u/xen999)\ **Post date:** [January 2, 2024, 6:53pm UTC](https://community.goniyo.com/t/says-pan-invalid/17352/7 "2024-01-02T18:53:18Z")
1947366 here is the tickets number ---
**Author:** ![xen999](https://avatars.discourse-cdn.com/v4/letter/x/4491bb/32.png) [@xen999](https://community.goniyo.com/u/xen999)\ **Post date:** [January 3, 2024, 5:14am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/8 "2024-01-03T05:14:47Z")
Also here is the issue ![Screenshot_20231223_113425_NiyoX](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/d/a/daaaa79ba03e444a6b43b522b7dfcfcc344a288f.jpeg) It happened after i tried to enter my pan card number, my pan was correct but it keep saying me invalid ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [January 3, 2024, 6:06am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/9 "2024-01-03T06:06:53Z")
Hi Dibya, I hope this message finds you well. I sincerely apologize for any inconvenience caused. Regarding the reference number you provided, I am actively looking into the matter and will keep you posted on the progress. To ensure accurate and timely updates, could you please share your registered mobile number with us? This will enable us to check and provide you with detailed information regarding the error you are encountering while entering your PAN card details. You can personally DM your registered mobile number as well. Thank you for your cooperation, and I appreciate your understanding. ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [January 3, 2024, 6:33am UTC](https://community.goniyo.com/t/says-pan-invalid/17352/10 "2024-01-03T06:33:13Z")
Hi Dibya! I trust this message finds you well. Following up on your concern with ticket number 1947366, we sincerely appreciate your patience. Our records indicate that the ticket was temporarily closed. To address the issue you’re facing, we kindly request you to revisit the instructions provided in our last email. Clearing the app cache might resolve the issue. If, after following these steps, the problem persists, we encourage you to take a screen recording of the error and share it on the same ticket. This will allow us to reopen the ticket promptly and provide you with the necessary assistance. Your cooperation is highly valued, and we are committed to ensuring a swift resolution. Thank you for your understanding.