# Released amount not reflecting

**URL:** <https://community.goniyo.com/t/released-amount-not-reflecting/17344>\
**Category:** Help\
**Tags:** deposit, banking\
**Created:** [December 13, 2023, 1:24pm UTC](https://community.goniyo.com/t/released-amount-not-reflecting/17344 "2023-12-13T13:24:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Sushmita\_kumari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sushmita_kumari/32/32904_2.png) [@Sushmita\_kumari](https://community.goniyo.com/u/Sushmita_kumari)\
**Post date:** [December 13, 2023, 1:24pm UTC](https://community.goniyo.com/t/released-amount-not-reflecting/17344/1 "2023-12-13T13:24:48Z")

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Hi Team, I have done hotel booking and deposited money which is 296.25 Euro. The amount was released on 21st November back to my account but till now it is not debited and not reflecting in my account.

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**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\
**Post date:** [December 15, 2023, 5:02am UTC](https://community.goniyo.com/t/released-amount-not-reflecting/17344/2 "2023-12-15T05:02:28Z")

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Hi Sushmita,

I hope this message finds you well.

I sincerely apologize for any inconvenience you may have faced. To address your concerns promptly and efficiently, I kindly request you to write an email to [global@goniyo.com](mailto:global@goniyo.com). Our dedicated team is ready to assist you, and your satisfaction is our top priority.

Thank you for your understanding and cooperation.

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**Author:** ![Sushmita\_kumari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sushmita_kumari/32/32904_2.png) [@Sushmita\_kumari](https://community.goniyo.com/u/Sushmita_kumari)\
**Post date:** [December 15, 2023, 5:25am UTC](https://community.goniyo.com/t/released-amount-not-reflecting/17344/3 "2023-12-15T05:25:55Z")

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HI,

I have already dropped mail to [global@goniyo.com](mailto:global@goniyo.com) and they asked me to drop mail to niyoglobal@dcbbank,com. Which i did but didn’t received any response till now.

Can you help on this?

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**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\
**Post date:** [December 15, 2023, 6:04am UTC](https://community.goniyo.com/t/released-amount-not-reflecting/17344/4 "2023-12-15T06:04:36Z")

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Hi Sushmita,

Thank you for reaching out to us.

I appreciate your efforts in following up. To keep you updated, there seems to be a slight error in the email ID you provided (niyoglobal@dcbbank,com). The correct email ID is [niyoglobal@dcbbank.com](mailto:niyoglobal@dcbbank.com). Feel free to reach out to them, Additionally, if needed, you can also connect with them over the phone.

Thanks again for your understanding.