Refund of Pre-authorised blocked amount not received even after 35 days. DCB bank niyo debit card

Hi @Sekharbabu ,

We kindly request that you wait for some time. You should receive another callback shortly. Thank you for your patience.

Thanks

Hi @Jumain_Qureshi
I got the call from the bank and they have raised a case from their side as well.
The case number is CS1298133.

Hi @Sekharbabu ,

Sounds good! I kindly request that you follow up with the bank using the ticket reference number they have provided.

Thanks

They also asked me to follow up with DCB bank. I went to local DCB branch in Mohali . They told me that Niyo will sort out this.
I again complained/mailed to Niyo and they have give me - ticket number as 2302138. More than 26 days have passed and refund is not granted yet. Please trace it.
Thanks

@B_M_Setia ,

Apologies for the inconvenienced caused.

Thank you for providing the ticket reference number. I will highlight this issue and work on it as a high priority to ensure it is resolved at the earliest possible time.

Thanks

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