Refund from merchant not credit to my niyox account

Hello @admins,
I have an issue regarding refund, the case is that I have used my Niyox virtual visa debit card for the payment of electricity bill on Mobikwik but unfortunately my payment got failed and Mobikwik refunded the amount but the refund doesn’t reflect in my niyox account yet…

Hey @001! Welcome to Niyo Community.

Usually, it takes up to 3-5 business days to get the refund credited to your account. However, for transactional related queries, we request you to contact Equitas Small Finance Bank at 18001031222 on working days between 9 AM to 6 PM or send a mail to customerservice@equitasbank.com mentioning your concern along with the above screenshot and, and the team will assist you further.

Stay safe!

Yes, I have received my refund.
Thank you community

1 Like

Hey @001 . We’re glad that your issue has been resolved.

Happy banking!

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