Refund for failed transaction

Amount deducted from my account but not credited to the beneficiary account. At the time of the transaction, it showed a transaction failure, but the amount was debited from my account.

Hey @srccan! Regret the hassle. :slightly_frowning_face:

Usually, it takes up to 48 hrs to receive a refund for a failed transaction. However, our team has escalated your transaction issue to the bank and is following up with them. On receiving an update from the bank, you’ll be communicated on your ticket 1137675. Your patience is much appreciated.

Regards,

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