Receiving customer not active - when trying to login

My Niyo App is not letting me login. It is Saying as customer not active. Not sure why this happened in the middle of the trip and it was a great inconvenience. Can you activate my account immediately.

Hey @nit1! Welcome to Niyo Community!

Regret the inconvenience! It looks like your Niyo Global by DCB account has been suspended and we are sorry about that. To reactivate your account, we kindly request you to share a scanned copy of your passport with us at from your registered email or you may send us here via a direct message and take it further.