Re-KYC for NIYO SBM

Hey @Hari_Krishna_Pola ,

Greetings of the day.

Upon reviewing your account, we see that our support team is assisting you with your ticket (ID: #2550118) with detailed infomration. Please know that VKYC completion is entirely dependent on the bank’s end and unfortunately, it’s beyond our direct control. While we understand the challenges you’re overseas.

Please be assured we will share any further developments via email on the same ticket ID.

If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you.

Hey @Hari_Krishna_Pola

We tried calling you but unfortunately couldn’t connect. We understand you’re currently abroad, and we’ve already forwarded a request to the bank on your behalf to get your account activated. Rest assured, we’re prioritizing your case and keeping a close eye on the progress. We know how important this is for you, and we’re committed to ensuring a quick resolution. As soon as we have any updates from the bank, we’ll let you know right away.

Thank you for the understanding :raised_hands:

I have kept a lump sum amount in my Niyo account to make payments later. Now I get to know my account has been frozen due to non-KYC. I am in UK so I can’t even access their VKYC link. I shared all required KYC documents over email. It has been more than 10 days. Niyo says they have shared the documents with SBM bank and only they can do something. SBM bank is not responding. It’s like they don’t even care. I am really disappointed with Niyo and SBM. What can I do to get my money back?

Hello,

I am a student currently studying in France, and my account is frozen. I am unable to make payments, and it always asks me to do reKyc. I cannot go back to India because of my schedule. Please tell me an alternative. I am here in France at least until the end of 2025.

Please do something as soon as possible, I have hardly eaten anything with my food supplies about to end.

Hi @Manit_Gupta,

Welcome to the Niyo Community! :raised_hands:

We understand the challenges you’re facing regarding the reKYC process, especially since you’re currently in the UK and unable to access the VKYC link.

While we acknowledge that the situation is difficult, we recommend reaching out directly to SBM Bank to inquire about any alternative offline re-KYC processes. They can assist you with the necessary steps to resolve this issue and help you access your funds. You can contact them at 1800-1033-817 for phone support or via email at customercare@sbmbank.co.in.

We appreciate your understanding in this matter.

Hi @Manuj_Duhan ,

Welcome to the Niyo Community! :raised_hands:

Upon reviewing your concern, we see that you have already raised a ticket (ID: #2535319). We understand the importance of resolving this matter promptly, especially as you’re currently overseas and unable to complete the VKYC (Video KYC) process.

Please be informed that VKYC completion is managed entirely by the bank, and unfortunately, this step is beyond our direct control. However, we acknowledge the challenges you’ve faced in completing VKYC from abroad. You’ve already shared your KYC documents, and we have escalated this matter for further review.

Our team has also provided a detailed update on this situation, which has been communicated to you via email. We kindly request you to check your inbox for the most recent information regarding your concern.

If you have any further queries or require additional assistance, please do not hesitate to connect with us. We will be happy to help you

Hey @Hari_Krishna_Pola

Hope you’re doing well! :blush: We tried calling you but unforunately couldn’t connect with you. We’re happy to inform you that, as per the update from the bank, your Niyo SBM account is now active. :tada:

When you’re back in India, please complete the video KYC (vKYC) process. If you need any assistance, feel free to reach out—we’re here to help! :raised_hands:

Hi @saraswathi.r
I still don’t see the international transactions enabled, its asking me to do KYC.

Hey @Hari_Krishna_Pola

We tried calling you but unfortunately, we couldn’t connect. We completely understand your concern regarding enabling international transactions. :earth_asia: As you’re currently abroad and unable to complete the vKYC, we’ve requested the bank to activate your account. We’re happy to share that the bank has agreed and activated your account so you can access your funds. :raised_hands:

In the meantime, you can transfer funds to any of your Indian savings accounts via IMPS or UPI. Once you complete the vKYC process upon your return, you’ll have the option to enable international transactions. :globe_with_meridians:

For any additional assistance, feel free to coordinate directly with SBM Bank. If you need further help, we’re here for you!

Hi,

I recently completed my Re-KYC on my SBM bank, by visiting the branch personally and got a message that it was re-activated. However, I still see “Upgrade KYC” on the app in SBM section. Do I need to still perform VKYC, despite visiting the branch?

Hi @m_a_arunsharma,

Welcome to the Niyo Community! :raised_hands:

We’re sorry to hear about the hassle. Allow us to have this checked and we will assist further.

Appreciate your patience!!

Hello,

As an Indian living abroad, I have faced immense problems through Niyo SBM. They have become the worst service providers to people living abroad. I want a complaint/case against Niyo SBM and RBI in the Indian consumer court. I will be gathering all the information and my friends in India are working on it too. I have emailed Niyo and SBM’s customer care to make them find an alternative solution. If they fail to provide any solution, then I will be working to file a case straightaway. If anyone willing to share their worst experience with this useless niyo sbm venture, they can freely.

Hey @NIYOCOMM20240909BMJR,

We regret the inconvenience caused to you by Niyo SBM. Your experience is important to us, and we would like to look deeper into the issue. To investigate further, kindly DM your detailed concerns. Here’s how:

  1. Click on my profile icon.
  2. Click on “MESSAGE.”
  3. Type your details in the message body.
  4. Upload any screenshots by clicking on the upload icon, and then click “Send Message.”

Alternatively, you can email us at global.escalation@goniyo.com and share your ticket number. If you already have an existing ticket, kindly provide the ticket number here, and we’ll follow up on it. We appreciate your patience as we work to resolve this matter!

@saraswathi.r I have successfully completed my vKYC and re-kyc. But the NIYO app is not allowing me to enable the International transactions on my debit card. In the app It still says Upgrade your KYC to enable international transactions on the Debit card.

Hey @Hari_Krishna_Pola

We fully understand your concern regarding enabling international transactions while abroad.

As you’re currently unable to complete the vKYC, we proactively reached out to the bank on your behalf, and we’re pleased to inform you that your account has been successfully activated, allowing you to access your funds.

In the interim, you’re welcome to transfer funds to any Indian savings account using IMPS or UPI. Once you return and complete the vKYC process, you’ll be able to enable international transactions without any issues.

For further assistance, you may also reach out directly to SBM Bank at customercare@sbmbank.co.in or call on 1800 1033 817. Should you require any additional help, we are always here to support you!

@saraswathi.r I am in India currently and I have successfully completed my Video KYC. Please can you explain why I am unable to enable international transactions in the Niyo app

Hey @Hari_Krishna_Pola

We appreciate your time over the call. Thank you for confirming that you have completed the Re-Kyc. As discussed, it typically takes 5-7 working days for the bank to enable your international transactions. In the meantime, you can also connect with SBM bank directly.

Once you receive the email, you’ll be able to activate international transactions on your Niyo SBM card. :earth_africa::credit_card:

Thank you for your patience and understanding. :blush:

I dont understand why SBM bank is asking everyone to do re-kyc after 2 years. This is very very annoying
I have bank account with other national bank like SBI, HDFC, Kotak etc but they never ask for rekyc in past 5-6 years.

@NIYOCOMM20241101T67A

:blush: We understand that re-KYC can seem like a hassle, especially when other banks haven’t requested it recently. However, since your account was opened digitally using PAN and Aadhaar through the CKYC process, new RBI guidelines now require a Video KYC (VKYC) to ensure complete compliance. :date::sparkles:

At SBM Bank, we follow these regulatory updates to help keep your account secure and compliant. :lock::briefcase:

If you have any questions or need assistance with the re-KYC process, we’re here to support you every step of the way! :handshake::blush:

I authenticated aadhar otp but there after no option for Video KYC

What next?

Received confirmation mail from SBM bank about successful