Hey!
I tried registering on the app but it says that “We couldn’t find a match in the CKYC database so we cannot proceed.”.
Can you help me with the same?
Thanks.
As per our CKYC check, it looks like your KYC doesn’t meet our requirements. So, unfortunately, we cannot proceed further with the onboarding process. Sorry for the inconvenience caused. Looking forward to serve you in the future.
Hey @MihirManek . I’d like to inform you that as of now nothing can be done to get you onboarded, but, rest assured, you’ll be among the first to be notified once you become eligible for the onboarding process. Regret the inconvenience.
Ohh. That is a bummer.
I was looking forward to take the Niyo Global card along with me when i go abroad for further studies at the beginning of August.
Nevermind
Hey @Amir_Quraishi ! We’ve deleted your message as is contained sensetive information. Kindly make sure to DM a Niyo representative if your message contains confidential information. We respect your privacy
I was given the option for enrolling in Beta version. But for whatever reason it’s showing as Server Down when I try to enroll. But when I did try with my Mothers credentials it went through. What is the glitch all about ?
@ashrithjain I received the mail for Beta version and tried to register but for some reason it’s showing SERVER DOWN, please let me know when I can try to enroll again.
Would suggest you to try again after sometime. Please note as its a beta version of the product there are chances you might face some snag but rest assure, we are here to help you
I have registered for the product using an android beta access and want to use the application on my iPhone could you help me with sharing the Beta Program to the email.
Hey @mrjabk ! Welcome to Niyo Community! You may download Niyo Global for SBM for iOS from here: Join the Niyo SBM beta - TestFlight - Apple
If you do need further help, feel free to reach out again or explore the community.
Hello @Vinay_Bagri and Team,
This is Anmol from Mumbai. I am travelling soon to US in next week.
I had enrolled in Niyo beta program, my account and all is created and I’ve ordered my card, its been more than 15 days and I haven’t received any update about my card status or delivery. I’m in urgent need of card.
The delivery date showing in the app is 10 days after I’m flying.
I would request you and your team to help me, so that I get my card asap.
Hey @angel_khurana ! We’ve edited your message because it contained a sensitive information. Kindly make sure to DM a Niyo representative if your message contains confidential information. We respect your privacy
Hi Bansari.
Hope you are doing well. Thankyou for messaging me back. I’m a bit worried as I still haven’t got my card and I’ll be flying on Monday of next week.
I would request you to please look into it and let me know asap about the status of my card. I’ve been waiting from many days.
You will get your card in said time. Sit back and relax However, If you don’t receive your card in 15 business days from the day of order do get back to us.