# Problem in completing ckyc

**URL:** <https://community.goniyo.com/t/problem-in-completing-ckyc/13848>\
**Category:** Help\
**Created:** [September 29, 2022, 8:36am UTC](https://community.goniyo.com/t/problem-in-completing-ckyc/13848 "2022-09-29T08:36:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Qaif2003](https://avatars.discourse-cdn.com/v4/letter/q/65b543/32.png) [@Qaif2003](https://community.goniyo.com/u/Qaif2003)\
**Post date:** [September 29, 2022, 8:36am UTC](https://community.goniyo.com/t/problem-in-completing-ckyc/13848/1 "2022-09-29T08:36:20Z")

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I have been facing problem in completing ckyc  
I have uploaded the bank statement also  
And it says account details not matching with what you have entered  
Please solve this problem

 ![Screenshot_2022-09-29-14-05-40-16_e307a3f9df9f380ebaf106e1dc980bb6](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/2/a/2a897cd838c191edd0a9029a27f8a0ad018e2ad0.jpeg)  
 ![Screenshot_2022-09-29-13-28-39-47_cf49cc55815765bc226bb15f4e8b32fa](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/6/0/609010b17ac16f0373d5a2ed7061ac8af38d94d2.jpeg)  
 ![Screenshot_2022-09-29-13-28-32-07_cf49cc55815765bc226bb15f4e8b32fa](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/0/5/0509622188b5bfb1c66d4746b35ac7e3c5d010ad.jpeg)

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<div class="post-metadata">

**Author:** ![Manisha\_Radhakrishna](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/manisha_radhakrishna/32/16431_2.png) [@Manisha\_Radhakrishna](https://community.goniyo.com/u/Manisha_Radhakrishna)\
**Post date:** [September 29, 2022, 2:51pm UTC](https://community.goniyo.com/t/problem-in-completing-ckyc/13848/2 "2022-09-29T14:51:48Z")

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Hi @Qaif2003, welcome to our community! regret the inconvenience caused. As checked your bank documents are getting mismatched. Kindly do write to us at [global@goniyo.com](mailto:global@goniyo.com) with the error screenshot our team will be happy to assist you better.