I have been using the Niyo SBM Global card for the past month and my experience for the most part has been satisfactory. The app still needs a lot of polishing. The OTP needs to go. The transactions aren’t updated quickly and they lag a day or two behind the actual dates. The same is the case with the account balance. However, for the past week, the Global card was declined at all POS terminals where in the past it worked smoothly. Not only that but even with transaction failure, the money was deducted from my account. All the card settings were OK and there was no scheduled maintenance around those times. It has made me wary of using the Global card. How can one reliably use it in such cases when it has consistently stopped working?
I have already raised a ticket (Ticket No. 1080850) but thought others might also share their experience.
@Sai @Rajat_Prajapati @ashrithjain @sharmatiru I suggest the Niyo team focus on getting the core infrastructure in place so that primitive functions like POS transactions go through smoothly. Otherwise, the issue wouldn’t have persisted for more than a week. The refund might take a day or even 15 days. But it isn’t fair to put the burden on someone who is in a foreign land and might need the money for emergency use.