Otp not recieving

Hi,
I am not getting otp sometimes.
Each time we transfer they are asking for otp so when we go outside the country how can we get otp as sim will not be working in that country so is there any possibility to get otp on our mail.

Hi @ANANDA_PADMANABHAN ,

Welcome to the Niyo Community!

We are working on the same and shall be able to put some light here soon.

Cheers!
Bansari

Maam I’m not able to activate my platinum card your team is not sending otp to my accout

Hi @Pavan_Kalyan1 ,

Welcome to the Niyo Community!

Could you please escalate this to our in-app support team? It would be easier for us to track your details and there are chances you might instant resolutions over there without waiting for us to reply over community!

You can reach out to them from Niyo SBM App > Menu > Support

Cheers!
Bansari

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