Onboarding stuck issue

Hi, I’m trying to process DCB debit card and SBM credit card from Niyo app on Android phone but unfortunately, I’m stuck on loading screen and nothing is progressing from there.
I have as already emailed you.

Hi @SalmanQureshi ,

Could you please share the ticket number of the complaint you raised? I will check with my team to identify the issue and work towards resolving it.
Thanks

Hi @Jumain_Qureshi Here is the ticket no. #2289343

Hi @SalmanQureshi ,

Your ticket has been escalated and will be resolved as a high priority at the earliest possible time.

Thanks