# Not getting otp for transferring

**URL:** <https://community.goniyo.com/t/not-getting-otp-for-transferring/12702>\
**Category:** Help\
**Created:** [July 25, 2022, 10:57am UTC](https://community.goniyo.com/t/not-getting-otp-for-transferring/12702 "2022-07-25T10:57:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Thanzi2808](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@Thanzi2808](https://community.goniyo.com/u/Thanzi2808)\
**Post date:** [July 25, 2022, 10:57am UTC](https://community.goniyo.com/t/not-getting-otp-for-transferring/12702/1 "2022-07-25T10:57:52Z")

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Otp is not getting while transferring

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**Author:** ![Wasim\_Al\_Basha](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/wasim_al_basha/32/2599_2.png) [@Wasim\_Al\_Basha](https://community.goniyo.com/u/Wasim_Al_Basha)\
**Post date:** [July 25, 2022, 11:31am UTC](https://community.goniyo.com/t/not-getting-otp-for-transferring/12702/2 "2022-07-25T11:31:43Z")

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Hello @Thanzi2808 ! Please ensure that the below conditions are met: \*Good & active internet connection \*Incoming SMS is active \*DND is inactive. The above-given steps should resolve the issue. If the issue still persists, kindly reach out to our live chat support option through the Niyo SBM app. We’re here to help! -WB

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**Author:** ![Thanzi2808](https://avatars.discourse-cdn.com/v4/letter/t/848f3c/32.png) [@Thanzi2808](https://community.goniyo.com/u/Thanzi2808)\
**Post date:** [July 25, 2022, 11:54am UTC](https://community.goniyo.com/t/not-getting-otp-for-transferring/12702/4 "2022-07-25T11:54:59Z")

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Hai  
Wasim

Everything is active only ! When beneficiary adding Otp will come ! But when I transfer Otpis not coming

(Attachment IMG\_242409840.MOV is missing)

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**Author:** ![Manisha\_Radhakrishna](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/manisha_radhakrishna/32/16431_2.png) [@Manisha\_Radhakrishna](https://community.goniyo.com/u/Manisha_Radhakrishna)\
**Post date:** [July 26, 2022, 4:33am UTC](https://community.goniyo.com/t/not-getting-otp-for-transferring/12702/5 "2022-07-26T04:33:41Z")

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Hi @Thanzi2808, this is something unusual, We would like to inform you that please set the limits for POS, Ecom, and ATM transactions and try doing it. Also, please log in to the different devices with updated versions of the app and try doing the transactions. If you are still not able to get it please do write to us at [global@goniyo.com](mailto:global@goniyo.com) our team will be happy to assist you better.