# Not able to withdraw money from ATM in India with Niyo global card **URL:** \ **Category:** Banks\ **Tags:** banking\ **Created:** [July 22, 2022, 6:08am UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670 "2022-07-22T06:08:01Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anirban\_chowdhury](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anirban_chowdhury/32/25341_2.png) [@anirban\_chowdhury](https://community.goniyo.com/u/anirban_chowdhury)\ **Post date:** [July 22, 2022, 6:08am UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/1 "2022-07-22T06:08:01Z")
Both me and my wife are not able to withdraw money from any ATM in India with our respective Niyo global visa signature debit cards. We are getting some weird dynamic conversion thing on screen and then External Error 68 code. I have even raised a support ticket , but the ticket seems to have been marked closed without providing any resolution . Ticket number is 1358405. Attaching screenshot of issue ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/4/1/4168cdd1b55c907262b79049ae431774e4675edb.jpeg) ![image](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/1/3/1300ec58a684ea7e76a19957ca00fad2b38844cb.jpeg) ---
**Author:** ![Deepak](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/deepak/32/3496_2.png) [@Deepak](https://community.goniyo.com/u/Deepak)\ **Post date:** [July 22, 2022, 6:19am UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/2 "2022-07-22T06:19:31Z")
Hey @anirban_chowdhury! Thanks for your time over the call. There seems to be an issue with ATM withdrawal. This has been highlighted to our team and we are having this checked. Kindly allow us some time and we’ll help you with the ATM withdrawal. In the meantime, you may use your card for POS/online transactions. Regards, ---
**Author:** ![anirban\_chowdhury](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anirban_chowdhury/32/25341_2.png) [@anirban\_chowdhury](https://community.goniyo.com/u/anirban_chowdhury)\ **Post date:** [July 21, 2022, 2:42pm UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/3 "2022-07-21T14:42:00Z")
I am getting the exact same issue on my card, my wife’s card is also facing same issue. Whenever I am trying to withdraw money from ATM in India, Getting error code 68 - External Error , and not able to withdraw card ---
**Author:** ![anirban\_chowdhury](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anirban_chowdhury/32/25341_2.png) [@anirban\_chowdhury](https://community.goniyo.com/u/anirban_chowdhury)\ **Post date:** [July 22, 2022, 6:08am UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/4 "2022-07-22T06:08:04Z")
I have raised a ticket for this issue with ticket number - 1358405 Today I saw , my ticket has been marked closed without any resolution ---
**Author:** ![anirban\_chowdhury](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anirban_chowdhury/32/25341_2.png) [@anirban\_chowdhury](https://community.goniyo.com/u/anirban_chowdhury)\ **Post date:** [July 22, 2022, 12:33pm UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/5 "2022-07-22T12:33:02Z")
Hi @Deepak The issues seems to be on withdrawal on some banks specifically psu banks atm’s . Just now I tried withdrawing some amount from my Niyo global by sbm debit card and I was able to withdraw it from axis bank atm I also tried my wife’s card and that too worked . I will be travelling to Singapore in the month of August , I hope don’t get any issue in withdrawal over there ---
**Author:** ![Manisha\_Radhakrishna](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/manisha_radhakrishna/32/16431_2.png) [@Manisha\_Radhakrishna](https://community.goniyo.com/u/Manisha_Radhakrishna)\ **Post date:** [July 23, 2022, 6:59am UTC](https://community.goniyo.com/t/not-able-to-withdraw-money-from-atm-in-india-with-niyo-global-card/12670/6 "2022-07-23T06:59:24Z")
Thank you for confirming @anirban_chowdhury, we are working with the bank closely to avoid such issues going further. 😊