# Not able to open account

**URL:** <https://community.goniyo.com/t/not-able-to-open-account/13543>\
**Category:** Help\
**Created:** [September 6, 2022, 7:10am UTC](https://community.goniyo.com/t/not-able-to-open-account/13543 "2022-09-06T07:10:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Anoop1](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@Anoop1](https://community.goniyo.com/u/Anoop1)\
**Post date:** [September 6, 2022, 7:10am UTC](https://community.goniyo.com/t/not-able-to-open-account/13543/1 "2022-09-06T07:10:38Z")

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Hi i tried to open account in Niyo global but my account has been blocked due to entering of wrong file number more than 7times. My passport file number contains more zeroes and letter O please help.

Regards  
Anoop

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**Author:** ![Wasim\_Al\_Basha](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/wasim_al_basha/32/2599_2.png) [@Wasim\_Al\_Basha](https://community.goniyo.com/u/Wasim_Al_Basha)\
**Post date:** [September 6, 2022, 7:38am UTC](https://community.goniyo.com/t/not-able-to-open-account/13543/2 "2022-09-06T07:38:52Z")

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Hello @Anoop1! Thank you for your time on the call. As discussed, we have forwarded your request to our team. Rest assured, we’ll get back to you with an update as soon as possible. -WB

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<div class="post-metadata">

**Author:** ![Anoop1](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@Anoop1](https://community.goniyo.com/u/Anoop1)\
**Post date:** [September 9, 2022, 1:59am UTC](https://community.goniyo.com/t/not-able-to-open-account/13543/3 "2022-09-09T01:59:21Z")

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Hi  
Any update

Regards  
Anoop