I am trying to create Niyo account. I get a message saying that my ckyc is not updated. I checked with my bank they say that my details are up to date. What can I do to fix this?
Hey @yogita_karpate! Welcome to Niyo Community!
We completely understand your concern and we do apologize for the hassle.
Having said that, we regret to inform you that as of now we won’t be able to proceed with your onboarding as your CKYC data is not updated OR does not match our requirements.
A CKYC record is updated only if you hold a Mutual Funds account or a Bank account. The chances are you might already have these, but the bank or your mutual funds’ account partner might have not updated your KYC record in the directory.
While I write this we are working on an alternative for the same and you will be amongst the first ones to be informed of an update. In the meanwhile, you may try another product of ours i.e NiyoX which offers a Tap & Pay feature and can be used for international transactions at 0 mark-up charges.
A post was merged into an existing topic: Problem with Account Creation