Not able to complete Full kyc even after 1 month

I have niyo IDFC account. My mother needed one bank account so I suggested her niyo x because of instant account activation. now I regret my decesion. I have been scheduling full kyc every day for more than a month now. No one ever calls and not even single message I received regarding full kyc.is there any way to talk to customer care regarding this? Chat support is useless

Hi @sahith ,

Welcome to the Niyo Community!

Sorry to hear about your experience :frowning: Could you please DM me your mother’s number so that we can take it from there?

Cheers!
Bansari

Hi, iam new to this community. Iam unable to find any DM option.

@sahith in order to DM, click on the name and you should be able to see the Message button.

Thanks!

Now I got the option to DM. I think they are not giving Dm option for new people instantly. Thank you

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