Not able to close the account on Equitas portal

I followed your FAQ guide to log in to Equitas portal and tried to cancel my account (By selecting Video services → Close account). But it keeps throwing the following error (Pic attached) - “Sorry, unable to process request for your A/C Type”

Hey @jshashank ! Welcome to :niyo_community: Community. Could you please raise a ticket to our support team from NiyoX app?

Follow these steps: NiyoX > Menu > Support > Need Help > Message Us

P.S: May I know the reason for account closure?


Did that already - received a mail today saying they are checking with Equitas bank.

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Havent got to using the card. Also your zero forex markup card is different from the one I bought.

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