No response on my failed transaction

One of my transaction in UPI got failed.
I see that transaction in transactions section but not in transfer section.

I tried calling customer care multiple times none of them responded even after waiting for 28mins.

My contact number : 8686559393

Hey Vamsi! Please be assured your money is completely safe with the banking system. We’re working on this & will get back to you with an update by 10/10/2020. Also, we’ve noted your feedback in regards to the customer care and ensure better service in the future.

One of the guy posted this in fb group

Seems like customer is not responsive
Now I’m afraid of my money !

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