No Refund on Failed Debit Card Transaction

Hello,

Done a POS purchase on 19th of March and transaction got failed and amount deducted from the account. Until now no refund is provided.

As usual, IDFC Customer Care is telling to contact Niyo customer support number for the refund.

It takes 7 to 10 days to return the money. Only business working days.

That’s strange! For other banks I used to get within 3 days. Let’s see. Today is 7th working day.

Hey Alan! We are so sorry for the inconvenience. You can connect to our support directly at connect@goniyo.com. We will contact IDFC FIRST on your behalf and resolve the issue as soon as possible. SR

I didn’t receive the refund yet. It’s been almost 3 weeks.

@Vinay_Bagri

Transaction done on March 19th and it failed. Until now no Refund is provided. What is happening with Niyo IDFC