NiyoX account freeze

My NiyoX account has been frozen for almost 4 days now
I have emailed all questions and answers
Even gave travel proofs and student visa
College fees etc
Still there is no response from NiyoX
My all fees r stucked in NiyoX
I will be suspended if I don’t pay fees
Please do everything at earliest!

I apologize for any inconvenience you’ve experienced, and I appreciate your understanding.

To assist you promptly, could you please share the complaint number associated with your concern? I’ll personally look into the matter and provide you with a comprehensive update.

Thank you for your cooperation, and I look forward to resolving this issue for you.

CaseId-1704577533561:'SR#24020102911742196

This is my case ID

It’s been almost a week now
I really need to pay fees of college or else I will be in trouble
I hv submitted all required documents and even visited local branch
Still no use

I need my account unfreezed within 48 hrs
Or else I will take legal actions against NiyoX
As m out of country and my parents r really concerned abt my stay here

Hi Swarangi,

I hope this email finds you well.

We have received your request regarding the freeze on your account, as documented under Case ID 1704577533561. We understand the urgency of this matter and are committed to assisting you in resolving it as quickly as possible.

Upon review, it has been determined that you will need to directly contact Equitas Bank to unfreeze your account. They will be able to provide you with the necessary steps and assistance to address this issue effectively.

Please don’t hesitate to reach out to us if you require any further assistance or have any questions. We are here to support you throughout this process.

Thank you for your cooperation and understanding.