Hello, I have emailed the customer care and the bank multiple times. I have asked my mom to contact the customer care number in india as I am outside of india but there is still no help. I have not been able to make transactions since yesterday. I think my card got blocked but I am not sure. Please I need assistance asap. This is my only card at the moment and no one seems to help.
Hoping to hear from someone soon.
Hi @Vidhi1,
We sincerely apologize for the inconvenience you’re facing, and we completely understand how challenging this situation can be. Rest assured, we are committed to helping you resolve this as quickly as possible.
To assist you further, we kindly request you reach out to Equitas Small Finance Bank’s customer support through the following channels:
- Call their helpline at 1800 103 1222 (Monday to Friday, 9 AM to 6 PM)
- Alternatively, you can email them at customerservice@equitasbank.com
- For international support, please contact them at +91 44 6965 4600
- You can also reach out via WhatsApp at 8122483766 by sending a simple “Hi” message for immediate assistance.
We understand the urgency of this matter, and we are confident their team will be able to assist you promptly. If there’s anything else we can do, please don’t hesitate to let us know.
Thank you for your patience, and we’re here for you!
