Niyo servers down


I have been trying to refresh my updated bank details since 3pm but I keep getting the error “We had trouble reaching the bank servers”. How long will it take to solve this issue. I contacted the live chat section and they said to refresh again after 1 hour but I have been trying for more than 3 hours now. What can I do about this?

Hey @Naazma_Patel

Welcome to our Niyo Community :slightly_smiling_face:

Oops! :thinking: that’s quite a bit of time, we understand the need of the moment.
Worry not, sit back and relax, this must be a temporary issue that you’re facing. Kindly check if you’re on the updated version of the app and try checking your balance. You should be able to access the updated details.

Ranjith M

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