Niyo Olympics and no update from Niyo

As there was Niyo Oylmpics campaign with reward of travel organiser /passport holder if you deposit money in Niyo IDFC account by 8th Aug.

I full fill the criteria and not heard anything from Niyo. so raised the issue in Whatsapp ticket 760708

I am saying i deposited money by 8th Aug (they can check statement) but their response i deposited on 9th Aug

Shared statement to them and let me wait for response.

I must say Niyo whatsapp support is pathetic compared with other banks support, they respond without understanding the query from customer

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Hey Murali! Our sincere apologies for the hold-up. The issue has been escalated and the concerned team will be back with an update to you shortly. LK

Thanks @lucky for your comment
Today I had received Niyo Merchandise as part of Niyo Olympics promotion.