I have been a user of Niyo IDFC for past several months. Customer service at Niyo has been appalling from Day 1.
Here are some issues I have faced for which I never received a resolution -
Address Rectification: The team at Niyo/IDFC incorrectly updated my mailing address in the system at the time of account opening. I raised a ticket a Niyo. They said, you would need to approach IDFC First bank , once they change it at their end , we will make the change. So during Covid times, I went to the IDFC First branch and got the address changed. I again raised a ticket at Niyo asking to update the address in Niyo’s backend. They now said, we don’t have address change capability in our system!
Delete and Reinstall the app: This is advised for every other issue we face in Niyo app. It has NEVER worked for me but your tech specialist never fail to advise it.
International Payments Not Working: I have been using the Niyo card for making USD payments for last several months. This was the only thing that was working properly but since this morning, this has also stopped. I logged in to find that my international transaction limit has been set to some random number of INR 27/- When I tried to update it, the green slider in the app doesn’t move at all. I have tried all possible settings.
I tried contacting your customer support. After the usual process of point #2 mentioned above, they asked me to wait for some time. After passage of that “some time”, I received a response asking me to use IDFC BHIM app to make international payments! This is maddening. Can you employ better customer support who read the tickets?
I have my USD payments to make, is it possible some one higher up in your organisation read and understand my query and fix it?