I ordered the card on 21st January. Writing this post on 25th January and the card has still not been dispatched. It was supposed to be dispatched within 2-3 days of placing the order.
Why the delay?
Hey @ryan! Looks like it’s taking a slightly longer time than expected. We’ll try to escalate this to the bank from our end to expedite your card delivery. For any further help, we’d request you to reach out to our in-app Live Chat support.
Regards,
The in app chat feature is useless and they keep repeating the same lines - it will be dispatched soon.
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@ryan Regret the delay. 
As per the update, you are kindly requested to wait for some more time. You’ll be notified by the bank once the card is dispatched. In the meantime, if we receive any updates, we’ll reach out to you immediately.
Regards,