# Niyo DCB Debit Card: Benefits, How-To, and Common Questions! 📧 **URL:** \ **Category:** Cards\ **Created:** [June 28, 2024, 10:23am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838 "2024-06-28T10:23:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Zahid\_Niyo](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/zahid_niyo/32/34768_2.png) [@Zahid\_Niyo](https://community.goniyo.com/u/Zahid_Niyo)\ **Post date:** [June 28, 2024, 10:23am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/1 "2024-06-28T10:23:35Z")
**Welcome Niyozens! 🙌 :niyo_community:** We have got all the info you need for your _ **Niyo DCB Card** _ right here! Scroll down to check it out. Feel free to reach out if you have any questions or doubts. We’re here to help! 🤝🤗 ### 📖 What’s Inside the Handbook? - **🌐 Welcome and Overview:** Discover the zero forex markup and high-interest benefits of your DCB Niyo debit card. - **📦 Card Delivery:** Learn how to track your card delivery in the app. - **🔗 UPI Integration:** Steps to activate and use UPI with your Niyo account for seamless payments. - **💰 Adding Money:** Explore various methods to load your account with funds. - **🔒 Card Activation:** Easy steps to activate your card and set your PIN. - **💸 UPI Limits and Cashback:** Info on transaction limits and how to earn exciting cashback. - **🌍 International Transactions:** Tips to avoid additional charges on your international spends. - **✈ Lounge Access:** How to unlock and enjoy your complimentary Lounge Pass. - **🧾 Account Charges:** Details on maintenance charges, transaction limits, and replacement fees. - **🤙 Support:** Contact information for any queries or help. **`Download here:`** **[DCB\_Welcome\_2024\_v1.5 (1) (1).pdf](https://community.goniyo.com/uploads/short-url/6tUmBJdtGot6WNVb9v9fdEvyWWd.pdf) (1.3 MB)** _**If you have any questions or need help with onboarding or card issues, don’t hesitate to reach out to our support team at 📧 [global@goniyo.com](mailto:global@goniyo.com).**_ ---
**Author:** ![akuzo\_niyo](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/akuzo_niyo/32/32141_2.png) [@akuzo\_niyo](https://community.goniyo.com/u/akuzo_niyo)\ **Post date:** [July 4, 2024, 1:54pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/2 "2024-07-04T13:54:21Z")
Pinned on July 4, 2024, 1:54pm UTC ---
**Author:** ![sailesh307](https://avatars.discourse-cdn.com/v4/letter/s/ebca7d/32.png) [@sailesh307](https://community.goniyo.com/u/sailesh307)\ **Post date:** [July 15, 2024, 7:17am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/3 "2024-07-15T07:17:46Z")
@Jumain_Qureshi , @Zahid_Niyo - I was trying to apply for Niyo Global DCB Debit Card. But while filling application the occupation field was just after dependent and I entered it as self employed. But I’m salaried and after that I realised it only after the video kyc and they told it’s not accepted. I can’t go back and edit the details. Can you reset the application so that I can try again. It’s urgent. My ticket id is #2372140 ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [July 15, 2024, 7:33am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/4 "2024-07-15T07:33:34Z")
@sailesh307 , Welcome to the Niyo Community! Thank you for sharing the ticket number. We will forward it to the team and update you via email at the earliest. Thanks ---
**Author:** ![Mansi\_Munjal](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/mansi_munjal/32/33801_2.png) [@Mansi\_Munjal](https://community.goniyo.com/u/Mansi_Munjal)\ **Post date:** [July 29, 2024, 5:05am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/5 "2024-07-29T05:05:53Z")
Hi I transferred money yesterday in my Niyo DCB account through UPI however amount is not reflecting. This is urgent. Please help!! ---
**Author:** ![Zahid\_Niyo](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/zahid_niyo/32/34768_2.png) [@Zahid\_Niyo](https://community.goniyo.com/u/Zahid_Niyo)\ **Post date:** [July 29, 2024, 11:03am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/6 "2024-07-29T11:03:17Z")
**Hey @Mansi_Munjal! [Welcome to the Niyo community](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635)! 🌟** I’m sorry to hear about the delay with your transfer. Sometimes, due to rare server issues with either of the banks, it can take a bit longer for the money to show up in your account. If it doesn’t reflect within 24-48 hours, it will be reversed back to your source account. For immediate assistance, feel free to reach out to our **in-app live chat support.** They’re always ready to help! Thank you for your patience and understanding! ---
**Author:** ![Mansi\_Munjal](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/mansi_munjal/32/33801_2.png) [@Mansi\_Munjal](https://community.goniyo.com/u/Mansi_Munjal)\ **Post date:** [July 29, 2024, 11:29am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/7 "2024-07-29T11:29:19Z")
It is urgent for me. Can you please check? Because the UPI transaction made today went through easily. The issue is with yesterday’s transaction. It has been 24hours. ---
**Author:** ![Zahid\_Niyo](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/zahid_niyo/32/34768_2.png) [@Zahid\_Niyo](https://community.goniyo.com/u/Zahid_Niyo)\ **Post date:** [July 29, 2024, 12:32pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/8 "2024-07-29T12:32:00Z")
I get your concern @Mansi_Munjal. I have checked in with the DCB Bank team, and it turns out they were having some issues with UPI payments yesterday. They assured me it should be all sorted by the end of today. Thanks a lot for your patience! 😊 ---
**Author:** ![Manvi\_Gawande](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/manvi_gawande/32/32137_2.png) [@Manvi\_Gawande](https://community.goniyo.com/u/Manvi_Gawande)\ **Post date:** [July 30, 2024, 6:32am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/9 "2024-07-30T06:32:52Z")
@Jumain_Qureshi i am facing a similar issue with DCB global debit card. My mother is self employed after that the next page has the occupation option so I let it continue and during the video kyc I realised it and kya got rejected and if you can help me with reseting the page. Please help me with resetting the page and the ticket id is #2410827 ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [July 30, 2024, 12:14pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/10 "2024-07-30T12:14:41Z")
Hi @Manvi_Gawande, **[Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌** I understand you’re facing an issue with your DCB Global Debit Card onboarding. No worries! To resolve this, please visit the nearest DCB Bank branch to complete your account setup. You can locate the closest branch using this link: [DCB Bank Branch Locator](https://www.dcbbank.com/locate/index?mode=atm). Once your account is set up, please get back to us with the following details so we can assist you further: - Date of Account Opening: - Customer Name: - Customer Mobile Number: - Customer PAN Number: - Account Number: - Branch Pincode/Name: We appreciate your patience and are here to help you resolve this issue as quickly as possible. Hope this helps! ---
**Author:** ![Sanket\_Kamble](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sanket_kamble/32/33597_2.png) [@Sanket\_Kamble](https://community.goniyo.com/u/Sanket_Kamble)\ **Post date:** [July 13, 2024, 2:57pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/11 "2024-07-13T14:57:14Z")
I was trying to buy something online using my DCB Bank Niyo Global Debit card. But the transaction was declined. This is the message I received: “The payment was rejected by the issuer, please try again. If the issue persists, please contact your bank.” Kindly help me with this situation. ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [July 15, 2024, 6:41am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/12 "2024-07-15T06:41:42Z")
Hi @Sanket_Kamble , Welcome to the Niyo Community ! Kindly write an email to [global@goniyo.com](mailto:global@goniyo.com) and also share your account details. Once you have done that, please share the ticket number with me. I will check with the team and try to resolve the issue at the earliest. Thanks ---
**Author:** ![Debayan\_Gupta](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/debayan_gupta/32/33874_2.png) [@Debayan\_Gupta](https://community.goniyo.com/u/Debayan_Gupta)\ **Post date:** [August 2, 2024, 4:29pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/13 "2024-08-02T16:29:21Z")
Hi. I am having a similar problem. In the Niyo app, while applying for the Niyo Global DCB debit card, the following message was flashing 'Your DCB account cannot be created". So I visited the Local branch and applied for the card. I got the card last Wednesday and activated the same using DCB baking app. but I am unable to link it to Niyo Global app. some information regarding my Niyo Global Debit card is as follows- Date of Account Opening: 29.07.2024 Customer Name : Debayan Gupta Branch Pincode/Name: 700029/Gariahat Can you guide me how to link the card to the Niyo app? ---
**Author:** ![Debayan\_Gupta](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/debayan_gupta/32/33874_2.png) [@Debayan\_Gupta](https://community.goniyo.com/u/Debayan_Gupta)\ **Post date:** [August 2, 2024, 4:31pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/14 "2024-08-02T16:31:02Z")
I understand that there are more information to be provided but these are not to be shared publicly. I can PM you the details ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [August 5, 2024, 12:33pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/15 "2024-08-05T12:33:49Z")
Hi @Debayan_Gupta, [Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌 It seems you’re having trouble linking your new DCB debit card to the Niyo Global app. Here’s a step-by-step guide to help resolve the issue: 1. **Clear App Cache and Storage** : Go to your device settings and clear both the cache and storage for the Niyo app. 2. **Close the Niyo App** : After clearing the cache and storage, make sure to fully close or kill the Niyo app from your recent apps list. 3. **Resume Onboarding** : Use the following link to complete the onboarding process: [Resume Onboarding](https://niyoglobalone.page.link/dcb-resume-onboarding). If prompted, enter the OTP to verify your mobile number. If you continue to experience difficulties, please let us know. We’ll investigate further and assist you as needed. Thank you for your understanding! ---
**Author:** ![Debayan\_Gupta](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/debayan_gupta/32/33874_2.png) [@Debayan\_Gupta](https://community.goniyo.com/u/Debayan_Gupta)\ **Post date:** [August 5, 2024, 1:19pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/16 "2024-08-05T13:19:52Z")
Thanks for reaching out to me.I have tried all the following steps but with no success.The same message is appearing again and again. ---
**Author:** ![Bikash9c](https://avatars.discourse-cdn.com/v4/letter/b/5daacb/32.png) [@Bikash9c](https://community.goniyo.com/u/Bikash9c)\ **Post date:** [September 27, 2023, 1:34pm UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/17 "2023-09-27T13:34:55Z")
I am unable to do the sign up for the DCB debit card. I have ordered the SBM credit card but the debit card by DCB page is not loading. It just keeps going round and round ---
**Author:** ![Jumain\_Qureshi](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/jumain_qureshi/32/32066_2.png) [@Jumain\_Qureshi](https://community.goniyo.com/u/Jumain_Qureshi)\ **Post date:** [September 28, 2023, 5:17am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/18 "2023-09-28T05:17:51Z")
Hi Bikash, Apologies for the inconvenience! Kindly write an email to [global@goniyo.com](mailto:global@goniyo.com). Our team will assist you accordingly. Thanks ---
**Author:** ![Nith\_In](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/nith_in/32/32134_2.png) [@Nith\_In](https://community.goniyo.com/u/Nith_In)\ **Post date:** [August 7, 2024, 10:03am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/19 "2024-08-07T10:03:45Z")
It appears the issue is still ongoing despite your attempts with the recommended steps. To get this resolved as quickly as possible, please email us at [global@goniyo.com](mailto:global@goniyo.com) from your registered email address. Include a description of the issue and a screen recording of the error message you’re seeing. This will help our team better understand and address the problem. We appreciate your patience and look forward to getting this sorted out for you. ---
**Author:** ![Gaurav\_Jasoriya](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/gaurav_jasoriya/32/33964_2.png) [@Gaurav\_Jasoriya](https://community.goniyo.com/u/Gaurav_Jasoriya)\ **Post date:** [August 8, 2024, 5:08am UTC](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838/20 "2024-08-08T05:08:52Z")
Hi, has anyone been able to add the Niyo DCB forex debit card to Gojek or Grab app and make payments successfully? [Next page](https://community.goniyo.com/t/niyo-dcb-debit-card-benefits-how-to-and-common-questions/17838.md?page=2)