Niyo and DCB both doesn't have solution 🥺

Hi,

Recently I was trying to login Niyo global app and it says customer not active. I tried to reach out to Niyo cc, they asked to contact DCB, then I reached out to DCB and they asked me to contact Niyo. I really don’t know who is going to help? They told me I have current account already so I can’t have Niyo account, I sent a declaration form that I don’t have any current account so please reactivate my Niyo account. It’s been a month I have been chasing Niyo and DCB but no luck so far. Can someone please guide what to do?

PS - I have slice card, not sure that’s a current account or what.

Hi @Rahul_Diwan ,

Welcome to Niyo Community!

Sorry for the hassle experience :confused: Could you please help us with the ticket number you raised with Niyo’s customer care.

Cheers!
Bansari

Hi,

Niyo icket Received - App says Customer not active. #1008765

Hi @Rahul_Diwan ,

Thanks for sharing the ticket ID, we shall take it up with the concerned team and you shall receive an update on this soon.

Cheers!
Bansari