Want to know that if i have niyo sbm debit card and i want to enable the international transaction then also i have to re kyc …,
But i am trying to do re kyc then it seems that there will be new card is dispatching but i dont understand if already i have sbm debit card then why should i pay fee for another one.
Hey @Roshan_Datla
We tried reaching you but were unable to connect. Upon reviewing your account, we see that you hold a Niyo SBM account. To resolve your issue, we kindly request you to complete your Re-KYC via the app or by clicking on this link: https://vkyc.sbmbank.co.in/SBMVkycHost/rekyccustomerenroll . Once your Re-KYC is completed, you will receive a confirmation email from the bank enabling your international transactions.
Regarding your debit card concern, we kindly ask you to share your alternate contact number with us via DM so that we can connect with you to understand the issue much better and assist effectively. Here’s how you can DM:
Click on my profile icon.
Select “MESSAGE.”
Enter your details in the message body.
Upload any screenshots by clicking on the upload icon, then click “Send Message.”
Alternatively, you can email us at global.escalation@goniyo.com with your ticket details. If you already have an existing ticket, please provide the ticket number here, and we’ll follow up promptly.
We truly appreciate your patience and are here to assist you every step of the way!