New account creation stuck at Quick Face Checks

Hi There!
I have downloaded the Niyo Global by SBM App and trying create my account verified all the steps of KYC like PAN, Aadhar and passport but it is stuck at Quick Face Checks screen and nothing is proceeding further after taking the face photo.
Too much annoying . Is it bug with the app ?
What should I do to create the account with no issues.


Hey @Sandy1439! Welcome to Niyo Community :slightly_smiling_face:

It seems like there is a glitch. We are having this investigated on a priority basis. Please be assured, we are here to set things right for you at the earliest.


Thanks Deepak! for looking into it.
Any idea when you all will fix this glitch?


Hey @Sandy1439! It may take up to 2 business days. On receiving an update from the team, I’ll reach out to you.

I had this issue, and raised a support ticket. They have fixed it and was able to create an account. Please reinstall the app and try again. Should work for you too.

Hey @Sandy1439! The issue has been fixed from our end. You should be able to proceed now by reinstalling the app. For any help, reach out to us and we are happy to help you.


facing the same issue, stuck at face check.