My wealth account hasn't been created even after 15 days

Niyo Product Niyo Support
1

Why has my account not been created even after 15 days?
I already mailed regarding this about 7 days ago and still no response.

2

Hey @Nischita_Biradar! Welcome to Niyo Community!

As we checked your account details, you haven’t yet completed your Aadhaar verification. Request you to please verify your Aadhaar OTP and proceed further with the onboarding.

Regards,

3

Hello, where is the option to do Aadhar verification?

Screenshot_20220804-125733
Screenshot_20220804-1257331080×2280 157 KB

This is what it shows me. Everytime I login.

4

This is the account registered with email : nischitabiradar@gmail.com

5

I login and it says it’s processing my wealth account. When I emailed, they said KYC verification is done. Give us a week.
Can you please check what the issue is?

6

Hey @Nischita_Biradar! We always recommend you share your personal details only via a direct message as your privacy matters to us.

With reference to the email and screenshot shared above, I was able to view your account details. A few users are facing this issue while onboarding for Niyo SBM. This has been highlighted to our team and they are working on it. Unfortunately, we do not have a tentative timeline for it. We’ll reach out to you upon receiving an update on this from our team. In the meantime, you may try NiyoX which offers a 0 forex mark-up for international transactions. Read more about the Difference between NiyoX and Niyo SBM - #2 by Deepak

Regards,