My account blocked after some UPI transaction it's genuine transaction

Support & Troubleshooting
1

My account blocked today it’s very urgent money I’m belong from poor family please help me.
Please review my request.
Mail done on both niyo & equitas

Niyo request id-

2

Hi @Bikram9088 ,

Apologies for the inconvenience caused. Please help me by sharing the ticket number. I will check and revert to you after consulting with my team.

Thanks

3

Please check my ticket numbe- 2292429
Please check and resolve ticket showing closed. But issue not resolved

4

Hi @Bikram9088 ,

As we have checked, our team has provided you with all the necessary information over email. Please follow the procedure outlined in the email for a quick resolution. If you have any further questions or need additional assistance, don’t hesitate to reach out.

Thanks

5

Its not a clear solution they provide.
Please help. none provided clear solution either bank or niyo. I’m still confused

6

Hi @Bikram9088 ,

Just to let you know, our team has provided you with a resolution based on the information in the email below. Kindly follow the instructions, as we are dependent on the bank for this matter.

We regret the inconvenience you are facing due to debit freeze issue. I would like to assure you that your money is safe with our banking partner, Equitas Small Finance Bank. Please do not worry about the same.

Equitas Bank would have sent you an email informing you of the reason for the debit freeze and what needs to be done to unfreeze the account.

If you were not able to find any email, please send an email to selfservice@equitasbank.com asking why your account was frozen and what you need to do in order to unfreeze your account.

As your account is secured with Equitas bank, only the bank has the authority to freeze and unfreeze the account.

If you have any further issue you can write on the same ticket.

Thanks