My account was created on 20th Aug and my biometrics was collected by Niyo on 21/08/2020. My Account number is 10058718996 and customer ID is 5548356152. My registered phone number is linked to my account.
I have the following issues:
I am not able to access my virtual debit card since the beginning. When I raised this with the support team, I got the following response: “Regarding your Virtual Debit Card, you should get it once the account will be created. Post account creation after 24 hrs you can activate the Virtual Card“
This response makes no sense to me. I could not reach any agent On the number 18602586496 as well.
Request for some clarification on the issue what does account creation mean? Isn’t my account already created?
I have not received any response on the whatsapp chat since the beginning.
After a month of continuous follow ups I was issued the ticket number 762969 for my physical debit card.
If this issue is so complicated, I would like to close my account asap. Please let me know whether this issue will be resolved on priority or should I proceed with account closure.
I am left with no option but to highlight this issue to a wider audience in the hope that some resolution may be reached soon.