# Kyc visit not happen

**URL:** <https://community.goniyo.com/t/kyc-visit-not-happen/6204>\
**Category:** Banks\
**Tags:** niyo-equitas\
**Created:** [May 13, 2021, 7:14am UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204 "2021-05-13T07:14:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Anver\_Fayiz](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anver_fayiz/32/3425_2.png) [@Anver\_Fayiz](https://community.goniyo.com/u/Anver_Fayiz)\
**Post date:** [May 13, 2021, 7:14am UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/1 "2021-05-13T07:14:31Z")

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i scheduled three times for full kyc,but i didn’t get any messages or calles from agent  
Please help me  
My no 7736286287

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**Author:** ![Bansari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/bansari/32/15059_2.png) [@Bansari](https://community.goniyo.com/u/Bansari)\
**Post date:** [May 13, 2021, 7:21am UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/2 "2021-05-13T07:21:27Z")

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Hi Anver,

Welcome to the community!

Our support team is on their toes to help you round the clock 🙂 Would request to kindly raise a ticket in the NiyoX app to get a clarity on the same.

Cheers!  
Bansari

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**Author:** ![Anver\_Fayiz](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/anver_fayiz/32/3425_2.png) [@Anver\_Fayiz](https://community.goniyo.com/u/Anver_Fayiz)\
**Post date:** [May 15, 2021, 2:09pm UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/3 "2021-05-15T14:09:48Z")

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Hello please fast  
I didn’t get any messages or call

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**Author:** ![Subu](https://avatars.discourse-cdn.com/v4/letter/s/54ee81/32.png) [@Subu](https://community.goniyo.com/u/Subu)\
**Post date:** [May 15, 2021, 2:55pm UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/4 "2021-05-15T14:55:40Z")

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We regret the delay @Anver_Fayiz, your request is our top priority. Rest assured, we will make sure that your biometric verification is carried out smoothly. SR

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**Author:** ![system](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/7/e/7e3c381905eaf9d9da068f52aab82bb1d264af94.png) [@system](https://community.goniyo.com/u/system)\
**Post date:** [May 20, 2021, 2:56pm UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/5 "2021-05-20T14:56:35Z")

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This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.

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**Author:** ![Bansari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/bansari/32/15059_2.png) [@Bansari](https://community.goniyo.com/u/Bansari)\
**Post date:** [June 15, 2021, 7:51am UTC](https://community.goniyo.com/t/kyc-visit-not-happen/6204/6 "2021-06-15T07:51:07Z")

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@Anver_Fayiz  
We are delighted to notify you about the completion of your biometric KYC. Do write back to us in case of any further queries.

Cheers!  
Bansari