KYC PENDING FROM 10 DAYS

Hi,
My KYC was done from my end on 12 th of August. But still, my account has not been upgraded to a full KYC account. Contacted the team thrice and the one reply I get is will be fixed in 3 days.
Could anyone please provide why there is a delay if the bank has approved the KYC? And NiyoX is facing the issue to upgrade it…
Please find the complaint ID for referance-1399114
Regards,

Hey @ajay_wilson

Welcome to our Niyo Community :slight_smile:

We certainly understand your discontent. Your concern has been escalated for needful action. Our team is working with the bank to have this addressed on priority. Kindly bear with us, while we work on this and get back to you with an update.
Appreciate and thank your understanding.

Gracias,
Ranjith M

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