# Kyc and customer service is not responding

**URL:** https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253
**Category:** Banks
**Tags:** niyo-equitas
**Created:** [May 15, 2021, 4:07am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253 "2021-05-15T04:07:55Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![Sankar\_Sabarish](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sankar_sabarish/32/3363_2.png) [@Sankar\_Sabarish](https://community.goniyo.com/u/Sankar_Sabarish)
#### Post date: [May 15, 2021, 4:07am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253/1 "2021-05-15T04:07:55Z")

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Let me explain my issue first  
Please consider my query  
I Have booked my kyc appointment on 6th May 2021  
From that day onwards my kyc appointment is keep rescheduling daily and one day that is on 13th may agent called me and asked to me to come somewhere else that is so far from my communication address and then I said I won’t come and then he said I will come tomorrow  
But he did not come  
Now in the app it is showing you have exhausted all your chances for rescheduling and call to customer customer care  
Now what I have to do  
Is this the right thing done to me  
Now I am thinking the only mistake I have committed is taking account in niyox bank…  
Just prove me wrong by solving my issue

 ![Screenshot_2021-05-15-08-12-44-94_f5aeb4510ac3b6f1147d9a77146c98c7](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/2X/e/ec8b38b0e4918cb89c166c39ac53dfe0aa935369.jpeg)

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### Author: ![Bansari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/bansari/32/15059_2.png) [@Bansari](https://community.goniyo.com/u/Bansari)
#### Post date: [May 15, 2021, 4:17am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253/2 "2021-05-15T04:17:18Z")

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Hi Sankar,

We highly regret the inconvenience caused ☹  
While I write this to you a strong feedback has been shared to the biometric team. Allow us sometime and we shall get back to you at the earliest.

Cheers!  
Bansari

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### Author: ![Sankar\_Sabarish](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/sankar_sabarish/32/3363_2.png) [@Sankar\_Sabarish](https://community.goniyo.com/u/Sankar_Sabarish)
#### Post date: [May 15, 2021, 4:27am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253/3 "2021-05-15T04:27:15Z")

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I want my kyc to be done at the earliest.please do something

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### Author: ![Bansari](https://sea1.discourse-cdn.com/flex021/user_avatar/community.goniyo.com/bansari/32/15059_2.png) [@Bansari](https://community.goniyo.com/u/Bansari)
#### Post date: [May 15, 2021, 4:58am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253/4 "2021-05-15T04:58:13Z")

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Hi Sankar,

Someone from our biometric team will get in touch with you soon.

Appreciate your patience 🙂  
Cheers!  
Bansari

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### Author: ![system](https://us1.discourse-cdn.com/flex021/uploads/goniyo/original/3X/7/e/7e3c381905eaf9d9da068f52aab82bb1d264af94.png) [@system](https://community.goniyo.com/u/system)
#### Post date: [May 20, 2021, 4:58am UTC](https://community.goniyo.com/t/kyc-and-customer-service-is-not-responding/6253/5 "2021-05-20T04:58:33Z")

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