Kyc agent didn't come

My kyc agent did not come for 10 days so I went to equitas bank to complete the kyc varification manually. So they did it, I even received a message saying that my kyc is complete but in the niyo x app it still shows that it is not complete. Please help me. I have written many emails by now but nobody is responding. Please help me.

Hey @Jibin_George ! Unfortunately, we can’t do much here as you’ve already completed your Full KYC directly with Equitas SFB. You can continue to use your Equitas Selfie Account.

So you are saying that I can’t get niyox card right.

But it is showing that it is equitas niyo savings account

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