# .Issue with SBM Debit card "Enabling International Usage"

**URL:** <https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246>\
**Category:** Help\
**Created:** [February 17, 2025, 9:36am UTC](https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246 "2025-02-17T09:36:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jagat](https://avatars.discourse-cdn.com/v4/letter/j/e274bd/32.png) [@Jagat](https://community.goniyo.com/u/Jagat)\
**Post date:** [February 17, 2025, 9:36am UTC](https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246/1 "2025-02-17T09:36:10Z")

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Hi There - I am unable to use my SBM debit card internationally since, the International usage is disabled. it is asking me for a Passcode and i already contacted Niyo global as well as the Customer care. Please help. My case #115534. Please help.

Regards,  
Jagat

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**Author:** ![saraswathi.r](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@saraswathi.r](https://community.goniyo.com/u/saraswathi.r)\
**Post date:** [February 17, 2025, 10:19am UTC](https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246/2 "2025-02-17T10:19:05Z")

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Hey @Jagat   
  
[Welcome to the Niyo Community!](https://community.goniyo.com/t/welcome-to-the-niyo-community/16635) 🙌

We regret the inconvenience caused to you. Allow us a window to review your concern and assist ahead.

_Just a quick note to let you know that the Niyo community is more than a place to get help with your queries. You can stay up-to-date with all the latest announcements from Niyo, and chat about anything Niyo or travel-related—whether it’s your Niyo card, Niyo services, or any other travel topics._

_Plus, it’s the perfect spot to connect with fellow travelers! You can ask for advice on travel itineraries, visa info, tips and tricks, flight bookings, and so much more._

_And don’t forget to explore the Travel with Niyo category for even more travel content!_

_We’re always here if you need anything_

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**Author:** ![Jagat](https://avatars.discourse-cdn.com/v4/letter/j/e274bd/32.png) [@Jagat](https://community.goniyo.com/u/Jagat)\
**Post date:** [February 17, 2025, 12:54pm UTC](https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246/3 "2025-02-17T12:54:17Z")

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Hi @saraswathi.r thanks for the quick support and it got resolved for me. Thanks Niyo team.

Hope to see the hotline support live for the customers like us pretty soon 😊

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**Author:** ![saraswathi.r](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@saraswathi.r](https://community.goniyo.com/u/saraswathi.r)\
**Post date:** [February 17, 2025, 12:59pm UTC](https://community.goniyo.com/t/issue-with-sbm-debit-card-enabling-international-usage/23246/4 "2025-02-17T12:59:57Z")

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Hey @Jagat

We truly appreciate your time over the call! 😊 Glad we could assist you. Your support means a lot. The calling IVR is in the pipeline, and we’ll keep you posted once it goes live. Meanwhile, our 24x7 live chat support is always here for you—just a message away!💬