Issue in login to Niyo App


This has been a frustrating experience since last month, I am not able to login to Niyo App, as it is not recognizing my Mobile number and mail id as an existing user and always prompting for creating a new account. I have installed the App updates, uninstalled and installed the new App still the same problem exist.

I am pretty sure the problem is at your end in server or account level so could you please help here immediately.

Hey @sayaks3! Welcome to Niyo Community!

Inconvenience regretted. :pensive: Kindly help us with the screenshot or screen recording of the app and we’ll have this checked for you.


Hi @sayaks3, thank you for your time over the call. We believe that you were able to log in to the app. For any further help, reach out to us and we are happy to help you.

Stay safe!

Thanks, its fixed now


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