International transactions not allowed?

Hi,

Why are international transactions don’t allowed via the NiyoX Equitas debit cards?

Thanks

Hey there! International transactions are most definitely allowed in NiyoX cards, provided you’ve enabled them under the card settings. We’d request you to kindly check and retry. In case the issue persists, please use the Live Chat option in the app to report the matter and we will get that checked for you. LK

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Equitas’s website says that they are not allowed

Niyox App says this

What to do now?

You won’t have to do it through the Equitas website. As indicated in the screenshot, you can enable the spend abroad option and set the International limits to proceed. LK

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you can enable the spend abroad option and set the International limits to proceed
How to do the same?

Hey @billubakra ! You can set the same in NiyoX app. Headover to card settings > card locks > enable ‘Spending abroad’. Now under card limits, set your desired card limits for international transactions.

If you do need further help, feel free to reach out to us again!

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Sir not able to find it. Can you please share the screenshot if you don’t mind?

Hey @billubakra ! Sure. Find the steps here:-

  1. Click on ‘Card Settings’ on homescreen.

  2. Now, click on ‘Card Locks’.

  3. Further, enable ‘Spending Abroad’.

  4. Headover to ‘Card Limits’ and set your desired card limits for your transactions.

If you do have any other issues, feel free to reach out to our in app support team.

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