International transaction through Niyox Platinum card

I am not able to complete a international transaction through platinum debit card of Niyox (I did enable international transaction in Niyox app . Also in equitas bank app it shows that my Platinum debit card doesn’t support international transaction but the Niyox app says that my card can do international transaction
A new user

Hey Sachin! We sincerely regret the inconvenience. Please inbox us your registered number so that we can get this checked for you right away! LK

My registered mobile number:-7010248507

Thank you for your time over call. We are looking into this and we will get back to you shortly with an update. LK